My husband took my truck in this morning to get tires rotation and oil change. Came with broken bolts from the decoration hubcaps missing on them.
They didn’t let my husband know what they did wrong. I went down to talk to the service manager and he denied the whole issue but the service guy told me that the bolts just fell off the wheels, they didn’t do anything to it. I bought those tires in the spring, been driving around all these time nothing fell off them until they service my truck and all sudden the bolts just fell off. These bolts are twisted off.
This is the third time I have to go down an argue with their service.
First time I took my truck there to get detail done they scratched my truck so bad I had to argue with them to have it fix. Even then they denied they did the damage.
Product or Service Mentioned: Lithia Motors Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $2400.
Preferred solution: I want my rims fix and refund for my warrantee .
I liked: Worse than ever regretted buying service care from them.
I didn't like: Warranty service.