Lithia Motors

On 8/16/2025 we purchased a used vehicle from Hyundai of New Port Richey, Florida. We had an agreed to amount to be financed and a payment on our Retail Buyer's order.
All finance processing is done electronically, and you never see a paper document.

We specifically stated all we wanted was the vehicle, no ups, addons, or warranties. We were never shown a Truth In Lending statement, and didn't really think about it as we trusted them to be honest. HUGE mistake! 6 days later, when checking on the payoff amount, I found they had added $12,741 in service contracts!

And the payment was the same as what was presented on the original out the door price.

They had planned to hose us from the beginning. Now it's up to is to cancel all of this garbage.
So...never trust anyone in the dealership.

Dear Lithia Motors,

Im writing to formally notify you that the vehicle I purchased from your dealership Clear Lake Infiniti on September 30, 2023a 2017 Infiniti QX60 has serious mechanical issues that were either deliberately concealed or recklessly ignored at the time of sale.

Within weeks of taking possession, the vehicle began showing cause for concern and having major problems such as Radiator failure, AC Fan failure, GPS navigation screen failure, radio failure as well as a catastrophic engine failure. Which according to the Infiniti national website is recorded to have been known since 2020.I have a professional report confirming that the engine failure was pre-existing and would have been obvious upon proper inspection.

Yet, it was not disclosed.

Let me be clear:selling a car in this condition may constitute fraudulent misrepresentation or violation of state consumer protection laws, regardless of any as-is disclaimer.

You are legally obligated to disclose known defects and cannot sell a vehicle that is unsafe or unfit for use.

I am demanding an immediate resolution in the form of either a full refund, a complete repair at your expense, or a comparable replacement vehicle at your expense.

If I do not receive a response within 5 business days, I will proceed with the following:

Filing a formal complaint with the State Attorney General, DMV, Infiniti corporate Lithia Motors and Consumer Protection Bureau

Leaving detailed, public reviews outlining this situation across Google, Yelp, social media and other platforms

Initiating a small claims court case for the cost of the vehicle, repair expenses, legal fees, and any additional damages allowed under Texas state law

This is your opportunity to make this right. If you choose to ignore this notice, I will pursue every available legal and public avenue to hold your dealership accountable.

I actually had a good buy experience here. Andrew and Lithia VW was great and got me a good car and it was well looked at and all the majors repaired prior to buying.

I know because I had it checked. I needed to buy 2 new tires and I got a warranty on it for 2 years bwecause it is used and that is smart. I find most bad reviews start with the stupidity and poverty of the customer. And understand I am poor but I do know how to deal and what I need to buy and do to make sure I am not cheated.

If you skip these steps then this chat is going to be your lifestyle. Saving is a must if you seek a car.

Anyway I got a great used car and he targeted EXACTLY what I was looking for and wanted me to genuinely be happy as a customer. And that is a missing thing right now everywhere.

I did come here to check the service dept issues and I am now aware and will be careful as you do have to know history or repeat it. Thank you all for actual detail in your reviews!

C W

All American CJD San Angelo, Tx

March 25, 2024 I went in to look at cars, it was about 12 am. I went to All American CJD on Sherwood way, referred by my daughter.

I went in to look at cars, to see if I could find one in my budget. I am driving a 2016 Volvo XC60 T5 PR, with only 75000 mile. I told him that I wanted to look I around and see if something in my budget, he continued on pointed to 2 used vehicles, neither were what I was shopping for, then told him I was looking for something similar to a Lincoln MKZ, I had owned on previously a 2016, and enjoyed it very much. Told him I wanted to spend maybe 10,000, keep my payments to about the same $317.00 mo.

if I could find something. He tells me to move to a parking spot and come in. Makes a few notes, then leaves, and I sit for over 30 Mins. He comes back says he found a car, I but can't find the keys, and asks for my keys so someone can check out my Volvo, and leaves me sitting again., I told him I was hungry and wanted to go eat, He said hold on a minute, then I ask him how long he had worked there..

His response "only since November". and he left me sitting again. Getting very agitated. I asked another employee to see i I could get my keys back, then some upper management person, in a pink shirt (no name) but he had a hoarse sounding voice.came to me said the salesman was getting the keys to a 2020 Nissan Altima ta basic vehicle.

Wanted me to test drive it. I go out to drive it, and it is sitting on empty. so I drove it in the parking lot. parked it went in, he left me again, Then he came out with a piece of paper with some scribbling and numbers on.

Altima Only $19995 sale price after discount. Giving 8500 trade *Congrats* no negiative equity. Absolutely $0 down today 75 month term @ $480 mo. ans asked me to sign in.

Very pissed off, tI jumped up and told him I wanted my keys, the new salesman had not listened to word I said, in the very beginning. Older gentlemen said some one was driving my volvo, and went back into his little office asked me to be patient. , He said they would take care of it, then comes back out and had that piece of paper with $16883 sales price, 75 month/$330's and still no down + 45 days till 1st payment due. I spent over 4 hrs dealing with this place.

Went into David Dryers office, telling me lets get this done, kept saying I need to think about this, he said why did I need t, I told him I was still hungry, was more interested in a better car, explained again about a Lincoln MKZ , kept saying not sure. Kept saying no, they why, and because being so stressed, and I really don't know why the crap I did. I was put through aloit of stress, at 66 years, I feel like I was taken advantage of, by confussing me, knowing I had been there several hours and still had not eaten. All the while now they only offered me $8500 and I was so caught up in the sales vehicle price, I really didn't get to voice how the trade in amount was not right.

I had a 2016 Volvo XC60 T5 PR, with only 75000 miles on it.

a Salesman, Issac ( I think) started approaching my vehicle as I pull into the dealership lot, I barely stopped my vehicle.He asked how he could help me? I am in the entrance, no further. I told him I had a salesman name, but he did not listen... I told him That I wanted to lok at something in my budget, he continued on pointed to 2 used vehicles, neither were what I was shopping, then told him I was looking for something similar to a Lincoln MKZ, I had owned on previously and enjoyed it very much.

Told him I wanted to spend maybe 10,000, keep my payments to about the same $317.00 mo. He finally tells me to move to a parking spot and come in. Makes a few notes, then leaves, and I sit for over 30 Mins. He comes back says he found a car, but can't find the keys, and asks for my keys so someone can check out my Volvo, and leaves me sitting again., I told him I was hungry and wanted to go eat, He said hold on a minute, then I ask him how long he had worked there..His response "only since November".

and he left me sitting again. Getting very agitated. I was hungry and wanted to leave to go eat. I asked another employee to see i I could get my keys back, then some upper management person, in a pink shirt (no name) but he had a hoarse sounding voice.came to me said the salesman was getting the keys to a 2020 Nissan Altima.

Wanted me to test drive it. I go out to drive it, and it is sitting on empty, so I drove it in the parking lot. Then parked it went inside, The salesman left me again, Then he came out with a small piece of paper with some scribbling and numbers on. Altima Only $19995 sale price after discount.

Giving 8500 trade *Congrats* no negative equity. Absolutely $0 down today 75 month term @ $480 mo. He asked me to sign in. Very pissed off, I jumped up and told him I wanted my keys, the new salesman had not listened to word I said, in the very beginning.

Older gentlemen said that the sales man had made me mad. He walks away to an officer comes back and said some one was driving my 2016 Volvo, and went back into his little office asked me to be patient. , He said they would take care of it, then comes back out and had that piece of paper with $16883 sales price, 75 month/$330's and still no down + 45 days till 1st payment due. I spent over 4 hrs dealing with this place and not very happy..

Went into David Dryers office, finance officer? Hes telling me lets get this done, Ikept saying I need to think about this, he said why?, I told him I was was hungry, and needed to go. He says Oh lets hurry up, I was more interested in a Better car, My Volvo was top of the line T5, explained again about a Lincoln MKZ , kept saying not sure. Kept saying no, they why, what you got to think about, I felt pressured, Here I am a 66 year old woman, came in by myself.

and just wanted to look at a different vehicle. I really not sure how I was put in this situation, but I was so stressed, my anxiety was sky high., and I really don't know why the crap I did. I was put through a lot of stress, at 66 years, I feel like I was taken advantage of, by confussing me, knowing I had been there several hours and still had not eaten. All the while now they only offered me $8500 and I was so caught up in the sales vehicle price, I really didn't get to voice how the trade in amount was not right.

I drove off the lot and service engine came on, I turned around and went back to the dealership, and being told dont worry it wont hurt the vehicle, said he would order a part for it and call me next week,

I had not heard from the dealership, so on April 2, 2024, I took the car to the dealerships shop and wanted something done. This was not right. The man that did the finance paperwork was not in, so Im asked for someone with authority, I spoke with a manager named Younger, I am in tears now. Told him what was going on, about the service engin light and asked him what he could do to help me get out of this vehicle, something elseI told him wh)at was going on, I told him this isnt right, I just got the vehicle.

He made sure to advise me my Volvo was sold.I (GM had not received payoff yet) just wanted something done. He said he couldnt help me get another vehicle right now, he would have to look around. I have excellent credit, and I want to surrender the vehicle. I worked very hard to get where I am.

With my credit. Im on a social security, disabled and trying to keep my bills all paid and on time. Then I told him I couldnt afford the insurance I was being quoted so that was against legal to drive. He told me to get a job delivering food, said my mother is disabled and shes doing it Where does he get off telling me to get a job.

He was so far out of line, He was no help at all, then goes to talk to someone, comes back said he had a car I could use while mine is being serviced, A Blue Dodge Challenger, theme I waited for paperwork to sign, and was told they would get the part fix the car. I am scared to drive a powerful vehicle. I used the vehicle very little, then on a Saturday April 13th went to get in it, and it wouldnt start. Lucky I called the service department before they closed.

Mechanic came out messed with it, had a battery charger. Then called in and was told to bering the vehicle back it, and to make sure he locked the Jeep Cherokee. In about an hour he brought out a White Dodge Charger, I was surprised, but thanked him. I had a few errands to run.

Now because the challenger had a half tank of gas, I needed the Charger to be returned with ¼ tank of gas. Another powerful vehicle.

On April 17th I finally get a call from service dept, my car is ready 2 weeks later.. I return the Charger, and went to my vehicle, and noticed the my tags were not on the vehicle, While I was in for service, that my tags were ready to pick up. I told him it was in service.

So I have to go inside and find someone to help me. I also ask to speak to Mr Younger, was advised he was in a meeting, so I left my number and ask if he could call me. I have not heard from him. Well the front license plate did not line up with the holes where she removed 2 large bolts, she went in to service then came out and said, Im going to need to zip tie my plates on.

Told her no thanks.She goes in and a large man comes out and said we are going to have to order a bracket. I leave, go home, well dont drive much, ran to the store on Saturday. I dont get in the car again until Wednesday, I had to go to UPS and to dinner at my daughters. When I came out of UPS, I noticed my front right bumper was almost dragging the ground.

I looked where the girl at dealership took out the bolts. Im sure that it has been in a front end collision, this was a cover up, I took it back to the service, and told them to do something. I left the vehicle there with Key. .

Now I was contacted by email by Driveway offering to buy my Nissan for $8500.

A week after I got it. I hadnt even gotten any paperwork yet for the financing, which is being financed by Driveway. Oh my gosh $18978. It was supposedly dropped to alot lower.

My information was sold, Driveway should not have my information before the paperwork was done. And Im still getting messages from them.

Please HELP me! I am not asking for a hand out.

Donna Fincher

I became interested in purchasing an electric SUV from Alibaba.I sourced the vehicle that I needed and was given the price including shipping. A proforma invoice was sent to me and I paid by wire transfer.It was a little odd that the transfer did not go through and I was sent a second account and transfer was accepted.

On Monday I messaged the Rep to find out he had received the transfer and he answered in the affirmative.He then asked me if I had received a message from the shipping company and I said no.With no prior hint of duties and insurance, he now wants me to remit USD 18.000 .more than.

the actual combined cost for the vehicle and shipping. I do not have that extra money now but I am fearful that this might be a scam.What I am seeking is a refund of my money and the rep us telling me that the car incredibly is on a port in Japan ready to be shipped and will soon incur penalty charges if it is not shipped.

Went and got my oil changed at Lithia Grants Pass last Saturday, which took 2 hours in spite of having an appointment set for 10:10am. Drove home to Brookings and parked it as I carpool.

When I used my car yesterday (Tuesday) it was leaking oil. Not happy at all. Took it to our local mechanic and the plug wasn't tightened as well as the wiper fluid wasn't filled, as is part of the lifetime service agreement I paid big bucks for. I will never return to Lithia Grants Pass for service again.

I will make the extra trip to Medford in the future. Thank you Lithia Grants Pass for almost ruining my car.

Received a comment from the service manager Shane Roberts, with a number to call, number is now disconnected. Since I cannot trust the service center closest to me with my car, I'd like the service contract removed and refunded.

Lithia Motors and their dealerships have no respect to their customers they don't respond to our emails or calls.

I am extremely disappointed with my experience at Priority Nissan of Chantilly and feel compelled to share my story to warn others. I had an oil change service appointment last December, covered under my "Priorities for Life Rewards" program.

However, what followed was a nightmare.

In early March, my car's "check engine" light came on, and upon inspection, it was discovered that the oil drain plug was missing. The subsequent oil leak led to catastrophic engine failure and irreparable damage, necessitating the replacement of the entire engine. Shockingly, the diagnostics revealed that the check engine light had never come on before March 4, indicating that the issue arose after my dealership visit.

I have spoken with the service manager and the dealership manager, but they all refused to help me. Despite clear evidence implicating their negligence, Priority Nissan of Chantilly's service department refused to acknowledge their mistake or take responsibility.

Even my attempts to escalate the matter to the general manager, Mr. Tony Moorehead, proved futile as he, too, denied any fault on their part.

Left with no other option, I had to seek repairs from a private mechanic, incurring significant expenses, including rental car fees. It is unacceptable that the dealership failed to honor its commitment to customer satisfaction, especially considering the "Lifetime Engine Loyalty Certificate" issued to me upon purchase.

I hired an attorney for a demand letter to settle the cost I paid for car repair, which was $7300.

However, the dealership offered me only $1000, and after receiving the offer, they raised it to $1500!!!

I rejected their offer and prepared a lawsuit, and we will see each other again in court.

I strongly advise potential customers to exercise caution when dealing with Priority Nissan of Chantilly. Their lack of accountability and disregard for customer concerns make them an unreliable choice for automotive services.