Lithia Motors
Lithia Motors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Motors has 1.7 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very unsatisfactory, Worse than ever regretted buying service care from them, No pros.
Cons: After sale - poorly handled, Bad service, Poor service.Recent recommendations regarding this business are as follows: "Do Not Buy A Car Here", "Emailing is great", "I thought I had the I's dotted and the T's crossed, but apparently not! I don't know what else I could have done!", "Do not buy or service a car from Lithia", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Motors has 1.7 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very unsatisfactory, Worse than ever regretted buying service care from them, No pros.
Cons: After sale - poorly handled, Bad service, Poor service.Recent recommendations regarding this business are as follows: "Do Not Buy A Car Here", "Emailing is great", "I thought I had the I's dotted and the T's crossed, but apparently not! I don't know what else I could have done!", "Do not buy or service a car from Lithia", "Stay away".
Most users ask Lithia Motors for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMiss represented cars condition, Refused any repairs under 60 day warranty, Damaged vehicle
In early December 2023 I bought a 2016 Mustang GT from Lithia Toyota of Medford. 2 days later I discovered the ECU had been keyed making the extended warranty they sold me useless.
At this point they refused to unwind the deal or help in any way.
In the meantime I discovered the front control arms were worn out. I made an appointment under there 60 day warranty about the front end and they blew me off and said the control arms are fine. I then had a ford mechanic do a safety inspection and was informed that the front end is wore out to the tune of $1700.00 in repairs. I made another appointment under the still current 60 day warranty and again was told the car is fine.
they keeped my car my car for 2 days this time but when I got the car back there was numerous areas of body damage to the vehicle I paid $29000 for. When I approached them about these issue they put me off for days and never returned my call. I called again and they said be here in a couple hours and we will make it right. When I arrived they offered me $5000 less than I just paid for my car and offered me to buy another car for $5000 over their asking price on the lot, stating they would sell the Mustang I just bought to auction.
The whole matter is unbelievable that they would do business like this.
I can not warranty the car because of the ECU, the front end needs $1700.00 in repairs, and to top it all off I have hundreds of dollars in body and paint damage and of course this devalues the car further. If I repair the car it will of course be reflected on the carfax.
I was ripped off wholesale. Lithia refuses to answer the BBB and by the way already has a judgement against them from the FTC for prior incidents as the ones I listed.
I did however finally receive my extended warranty money back after 3 months, that took numerous phone calls and trips to their location.
I am paying much more in monthly payments than I needed to as well since the extended warranty was financed as part of the price.
Yes I did get warranty money credited to the principal of the car but the payment remains higher than it should have been as it has already been financed.
I would like to add that I am veteran, and made many sacrifices to by my dream car and all this has been nothing but a nightmare.
Honesty and fairness is what is important to me and Lithia Toyota has none of these traits. Yes buyer be ware here they are dishonest.
Preferred solution: Unwind the deal or repair my damaged car.
User's recommendation: Do Not Buy A Car Here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment for repairs on 2010 Cadillac Srx
Preferred solution: Just want to know if company received my payment
User's recommendation: Emailing is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought a Car from Lithia
I'm out of state and bought a 2015 Jeep Wrangler from the dealership. These people never answer the phone, I have tried to call about a hundred times and you might get someone to answer the phone but more often than not no one answers.
I even called the general manage I think his name was Al, he never answered his phone or called me back, as a matter of fact his message says he's going to be gone until April, this is December.
He has another contact on his VM, some lady, I left her a message she never called back.
Their customer service is aweful! If it was a car that I could have bought from any place else I would have done it.
Lithia Hyundai of Fresno is just the worst.
Let me provide an update, first there is a finance person named Eli who is just about the only person that cared at all. He knew that I wasn't happy and he gave me his cell number.
Second update, the general manager reached out to me, too bad it took a really bad review for Lithia to pick up the phone.
- Customer service is awful
User's recommendation: Don't try and call them, as a matter of fact if you have a choice don't buy from them
Apparent failure to properly support Extended Warranty on my BMW X5 and avoiding contact to make correction.
User's recommendation: I thought I had the I's dotted and the T's crossed, but apparently not! I don't know what else I could have done!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaHorrible Experience
The car i got a few days ago is already giving me issues, though they sold it as it had been inspected and without problems. Also, it hasnt even been a week and my cars axle needs to be inspected by a mechanic as the car makes a clicking noise every time I drive it.
I called a Lithia dealer in Sherman Oaks as they didnt provide me any documentation on the cars original warranty or any other proper documentation that is typical for a buyer to get when purchasing a car.
This is the third day calling asking for it and no luck. I also am trying to cancel the Lithia extended warranty I bought, which I have 60 days to cancel and having a hard time with the dealer. Ive send numerous emails and just lacking responsiveness or help. Stay away from a Lithia dealer.
Do yourself a favor, and dont bother buying a car from there.
If you do, stay away from their extended warranty. Pretty disappointed with their customer service.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Stay away
I need some additional help from you ASAP.
- Always happy and patient service department
User's recommendation: Up until this point, I’ve had and have given my honest recommendations for all things Hyundai. I love the service department at Lithia Hyundai of Fresno. Always helpful and great with problem solving. Now I’m stranded here in Fresno.
Dealership Complaint
Preferred solution: Manager to get terminated
User's recommendation: Do not buy
Customer service and integrity
User's recommendation: Do not buy or service a car from Lithia
Horrible Service!!!!
I had an appointment to have a company truck worked on. It was to be dropped off by employees at 7:30 and was promised before 2:00.
At 7:30 it was still locked up so the employees parked it and told a Lithia employee in the yard they were leaving it. I tried calling to check on it from before noon until nearly one before I could get someone to return a call. I was then informed they hadnt done anything as they did not know it was there. I was flabergasted that they wouldnt even bother calling.I will never buy another truck from this company or utilize their service department again.
I have bought many expensive trucks from them and I will not make that mistake again. I dont believe their service department knows the meaning of the word service!!!
User's recommendation: Do not patronize this business!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaced order with Driveway
The never produced the car that was advertised.
- Lots of cars
- No communication on process or purchase
- Purchase portal does not work
- No control of their internet processl
Preferred solution: Apology
User's recommendation: Don't trust them and don't trust their website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Missoula, MontanaHeld my Jeep hostage
Between June 21st and July;
My jeep started flashing the engine light,low oil pressure light and abs light. The jeep started cutting off after driving it a few minutes.
All this happened after getting a oil change. I called a tow service to take it to Lithia on grizzly court after contacting the one closer to me on brooks St which was booked up three months out. upon leaving it there I received a text from Justin he said he was the one that would oversee my jeep repairs. from that day on I didn't hear anything else from him I called several times a times a day only to get no answer.
Finally I contacted the sales person that sold me the jeep and he went back to the service department to see what was going on. The person in charge was amanda and she finally called me only to say that she didn't know what was going on with my jeep because I didn't have an appointment. After the sales person talked to Justin he said that he had been trying to reach me but I only had 1 voicemail from him and when I tried calling him back I couldn't get him. When my jeep was finally checked I was told it need a oil change and there wasn't any oil in it I told him I just had a oil change and the paper was in the glove box and he could see what had been done.
So he said he was just going to do an oil change. The jeep was there almost a month and they told me that I couldn't get it without paying the bill. The people that did the oil change admitted to messing up and would pay for it. They also charged me storage fee for the car being there before it was repaired.
Later I found out that a repair was done without my permission. the total bill came out to be 455.00 dollars. The customer service is offer. One day I called 45mins before closing and they answered and put the phone down and I was still on the phone after they closed.
Something needs to be done about the attitudes of the workers. I'm 68 years old and have never been treated like this, and I was brought up in jim crow era. Hopefully something can be done about this.
Such disrespect. I'm closing now and hope I can get a resolution.
Sincerely
Erma Mack Wilkes
406-240-****
- You could get jacked
Preferred solution: Full refund
User's recommendation: Don't get tricked there's always other places to get repairs
Personal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Sold unsafe vehicle and would not repair
Preferred solution: Price reduction
User's recommendation: Stay away sells car with inspection that is unsafe to drive
Worst dealership in the world.
User's recommendation: DO NOT SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Des Moines, IowaReal bad service
User's recommendation: Don’t go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInadequate knowledge of the Acura product.
Preferred solution: Full refund
User's recommendation: If the dealer can't fix a car that was purchased from them lthen they should buy it back from you. After all Acura doesn't give away vehicles. What good is a car that is of no use to a buyer.
About
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Based in Medford in Oregon, Lithia Motors is an auto store that offers a large collection of products handpicked based on its capacity to satisfy customer needs, lifestyles, and driving patterns. LM is a one stop place for affordable certified spare parts for Honda, Toyota, Chrysler, and Jeep. Apart from parts sales, Lithia Motors has a modern auto service center that has skilled mechanics to keep your car on the road till the date you want to get a new one. The store operates Monday through Friday.
Lithia Motors is ranked 767 out of 3230 in Dealers category
USA
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